Senior IT Operations Manager

Há 8 horas


Porto, Porto, Portugal Dellent Consulting Tempo inteiro

Job Description:

We are seeking a highly skilled Senior IT Operations Manager to lead our integration team in a dynamic and multicultural environment. The ideal candidate will have a strong background in IT operations and ITSM processes, with a minimum of 5 years of experience leading an IT operations department in a large-scale company, preferably in a regulated environment.

Key Responsibilities:

  • Build and lead the integration team
  • Responsible for the integration daily operation (2. Line support)
  • Responsible for the integration maintenance in accordance to new business requirements
  • Deliver an obsolescence plan
  • Build and maintain roadmap for the integration team to support convergence plans
  • Support for similar tasks as for integration team on the messaging within SWIFT and MQ when needed
  • In cooperation with other teams in the department align with strategy by developing and delivering upon the Strategy
  • Composing team with the adequate capacity, competencies and experience levels to handle the responsibility of the team
  • Ensuring the availability and consistency of clear processes, procedures, best practices and the necessary tools for efficient work throughout the team and in alignment with relevant stakeholders
  • Ensuring the quality and the continuous improvement of the processes and procedures owned by the team through control and evaluation
  • Identifying, reporting and properly mitigating risks concerning the domain of the team
  • In cooperation with the People department and the employees to organize plans for personal development and responsibilities that can contribute to employee satisfaction and retention
  • Developing the employees through management and leadership in order to create a performing culture and motivate individual contributions
  • Ensure proper IT governance for outsourced services with suppliers within the responsibility of the team

What We Offer:

  • Integration in a dynamic, experienced and friendly team
  • Technical, behavioral and linguistics training opportunities


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