Platform Operations Manager
Há 1 mês
Platform Operations Manager
As a Platform Operations Manager at IWG Careers, you will be responsible for leading the development and delivery of technology that helps coordinate field teams, optimize service delivery, and automate operational processes. This role requires a visionary product manager who can craft a product strategy for the centre operations platform, aligned with business objectives, and define and communicate the vision.
Key Responsibilities:
- Leadership: Inspire and guide a technology team towards achieving excellence.
- Platform Strategy: Craft a product strategy for the centre operations platform.
- Product Management: Develop and maintain the product roadmap.
- Stakeholder Management: Gather and manage stakeholder requirements.
- Collaboration: Partner with senior cross-functional teams to integrate a seamless technology stack.
- Development: Work with engineering teams and partners to deliver the product development roadmap.
- Project Management: Work with the project manager to ensure projects are professionally managed.
- Performance Management: Continuously assess and improve the commercial impact and performance of the technology.
- Budget Control: Manage the operating and investment budget.
- Innovation: Stay at the cutting edge of emerging technologies and industry trends.
Qualifications, Skills, and Experience:
- Educational Background: A relevant bachelor's degree or higher.
- Experience: Over 5 years in senior technology management roles.
- Industry Insight: Familiarity with related industries is a plus.
- Technology Expertise: Experience with service management platforms, workflow orchestration, and workplace or facilities management applications.
- Commercial Acumen: Proven ability to reduce the cost of operational processes.
- Communication and Negotiation: Excellent communication and negotiation skills.
- Multitasking Ability: Skilled in managing multiple tasks and prioritizing effectively.
- Detail-Oriented: Exceptional attention to detail and accuracy.
- Language Proficiency: Outstanding written and spoken English.
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