Workplace Operations Manager

4 semanas atrás

Porto, Porto, Portugal Oak HcFt Tempo inteiro
Workplace Manager Job Description

Feedzai is the world's leading RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

The Operations team at Feedzai is responsible for ensuring the efficiency of the company as a whole, by transforming business processes, tools, data & insights, while ensuring great day-to-day work experiences for all other teams and departments.

Your Role:

  • As part of our Workplace team - Operations, you will be responsible for overseeing office operations, facilities, and maintenance.
  • You will serve as the primary point of contact for all building maintenance, office facilities, mailing, supplies, equipment, and vendor relationships.
  • You will ensure the office is fully operational, addressing maintenance issues promptly, and managing office equipment and supplies efficiently.
  • You will respond to phone and email inquiries or direct them to the appropriate team members, ensuring timely and accurate communication.
  • You will oversee office operations, organizing procedures for optimal efficiency and maintaining a productive and well-structured work environment.
  • You will coordinate with IT to ensure office equipment and technology function smoothly, addressing any issues that may arise.
  • You will manage office space, office openings, help improving layouts, desk management, and promote collaboration among employees.
  • You will serve as the face of the office at the front desk, welcoming clients, vendors, and visitors with a professional, warm, and inviting attitude.
  • You will enhance the overall workplace experience by fostering a welcoming, productive, and inclusive environment.
  • You will lead the onboarding process for new employees, ensuring they are integrated smoothly into the company's culture and workspace.
  • You will collaborate with the People/HR team to implement and promote engagement plans, fostering employee satisfaction and well-being.
  • You will assist in the organization of business meetings, special events, and company gatherings, ensuring seamless execution and logistical support.
  • You will partner with the Finance team in regards to purchase orders, vendors payments, mail management, signatures.
  • You will work closely with HR to develop, update, and enforce office policies, ensuring compliance and smooth office operations.
  • You will be available to travel to other office locations as needed, providing on-site support and guidance for office management in different regions.

Requirements:

  • Ideally 2-4 years of experience as an Office Manager.
  • Exceptional customer service and organizational skills.
  • Ability to multi-task and to work in a fast-paced environment.
  • Fluency in English (mandatory).
  • Good skills in MS Word, Excel.

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://feedzai.com/about-us/privacy/ for more information on how we process your personal data.

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