Multilingual Community Support Specialist
Há 7 dias
**About Us**
We are Phiture, a rapidly growing multilingual engineers' business in Lisbon, Portugal. Our company is an instantly recognizable, global iconic brand that offers a place where employees learn, collaborate, and help improve a digital product used by over a billion people worldwide.
We are committed to investing in our people and offer a range of training programs at the start and throughout your career with us to increase your depth of knowledge on world-class platforms and tools.
Job Description:You will be part of a rapidly growing multilingual team and work onsite with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project.
As a Community Specialist, you will provide support for a video streaming platform and have the accountability and responsibility to deliver on our customers' needs through ongoing, superior support interactions, including thorough communication and prompt routing of escalations whenever necessary.
- Focus on delivering key results like first time resolution, efficiency, and quality metrics.
- Demonstrate ownership, a high level of commitment, and provide excellent support to stakeholders and Product Experts.
- Solve partner's issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
You will also serve as a consultant to internal, cross-functional stakeholders on the video platform product.
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