Performance Improvement Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Key Responsibilities:

As a Performance Improvement Specialist at Teleperformance, you will be responsible for generating and delivering real-time reports to the Operations Management Team. Your analytical skills will be crucial in comparing call forecasts with actual results to identify variances and proactively address scheduling gaps. Additionally, you will provide in-depth performance analysis to support timely and informed business decisions.

Key Results:

  1. Generate and deliver real-time reports to the Operations Management Team.
  2. Compare call forecasts with actual results to identify variances and proactively address scheduling gaps.
  3. Provide in-depth performance analysis to support timely and informed business decisions.


Requirements:

To succeed in this role, you will need fluency in English (B2 minimum), a Bachelor's degree in a related field or equivalent work experience. You must also possess strong analytical skills with a focus on data interpretation and performance metrics, as well as excellent communication and interpersonal skills. Ability to make quick decisions and adapt to changing situations is also essential.

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