Sleep Industry Transformation Project Lead
3 semanas atrás
Job Overview
We are Emma – The Sleep Company, a pioneering force in the sleep industry. With over 30 countries under our belt and a strong presence in EMEA, APAC, and the Americas, we're pushing the boundaries of technology to transform the world of sleep.
We're seeking a highly ambitious Senior Project Manager to join our Return Operations team. As a key player in our growth strategy, you will drive the optimization of our reverse logistics processes and platforms for all European markets, ensuring a seamless experience for our customers.
About the Role
This exciting opportunity will have you managing end-to-end project delivery, from initial concept through execution, monitoring, and post-implementation review. You'll create project plans, define scope, set milestones, manage timelines, and negotiate resources with other teams.
You will analyze current return processes to identify inefficiencies and areas for improvement. Using data-driven insights, you'll develop and implement solutions to streamline operations, reduce costs, and enhance customer satisfaction.
Your Key Responsibilities:
- Project Management: Manage end-to-end project delivery, including creating project plans, defining scope, setting milestones, managing timelines, and negotiating resources.
- Process Optimization: Analyze current return processes to identify inefficiencies and areas for improvement.
- Customer Feedback Integration: Champion the voice of the customer, utilizing their feedback to identify pain points in the return process and lead projects that address these issues to improve the overall customer experience.
- Data Analysis and Reporting: Use data-driven insights to measure project performance, monitor KPIs, and make informed decisions.
- Stakeholder Collaboration: Work closely with Tech, Operations, Customer Excellence, and Country teams to gather insights, identify opportunities for process improvements, and ensure alignment with overall business objectives.
What We're Looking For
We're seeking a seasoned professional with 2+ years of experience in Supply Chain Management for the FMCG/E-commerce/Retail industries. You should be able to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
You'll be analytically strong, able to draw meaningful insights from data, and possess a problem-solving mindset. As an excellent communicator, you'll easily manage various stakeholders.
Required Skills and Qualifications:
- Experience in Supply Chain Management for FMCG/E-commerce/Retail industries
- Ability to juggle multiple priorities and deliver in a fast-paced environment
- Analytical strength and problem-solving skills
- Excellent communication and stakeholder management skills
Estimated Salary: €60,000 - €80,000 per year, depending on experience and qualifications.
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