Collections Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Convatec Inc. Tempo inteiro

Convatec Inc. is a global leader in medical products and technologies, dedicated to improving the lives of those we touch. As a Collections Specialist, you will play a vital role in ensuring timely payments from our external customers. Your responsibilities will include:

Key Responsibilities:
  • Contact customers to follow up on aged receivables via phone, email, and our collections tool.
  • Reduce payment cycles and ensure customers respect agreed payment terms.
  • Issue reminders in accordance with ConvaTec policies and procedures.
  • Work with the Collections Team Lead to proactively manage customer accounts as required by SLAs.
  • Respond to general queries from customers regarding payments.
  • Research and verify receipt of payments and investigate residuals.
  • Notify the Collections Team Lead regarding cash flow problems or unresponsive customers.
  • Identify and process refund requests.
  • Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA.
  • Prepare trackers and assist with starting legal procedures.
  • Receive notification of customer bankruptcy, verify obtained information, and alert the Collections Team Lead for further escalation.
  • Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations.
  • Participate in review calls as needed.
  • Flag required updates to ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval.
Requirements:
  • Experience in collections, preferably > 3 years.
  • Practical knowledge of SAP, in transactions used by collections.
  • Good knowledge of Excel (pivot tables, graphs, formulas, etc.).
  • Knowing Power BI is a plus.
  • Working knowledge of collections processes.
  • Good knowledge of the entire OTC process.
  • Analytical skills.
  • Previous experience working in a GBS environment (preference).
Soft Skills:
  • Good communication skills.
  • Autonomous, ready to take initiative and results-oriented.
  • Continuous Improvement mind-set.
  • Good customer experience skills.
  • Team player.
Qualifications/Education:
  • University Degree preferred.
  • Finance qualification preferred.
Language:
  • English: Speaking/Writing/Reading - C1/C2.
  • French and/or German: Speaking/Writing/Reading - C1/C2.

  • Collections Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job Title: Collections SpecialistWe are seeking a highly skilled Collections Specialist to join our team at Buscojobs Portugal. As a Collections Specialist, you will be responsible for managing client portfolios, ensuring payment deadlines, and resolving customer complaints in a multinational environment.Key Responsibilities:Manage client portfolios in a...

  • Collections Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job Title: Collections SpecialistJob Summary: We are seeking a skilled Collections Specialist to join our team at Unit4 Nv. As a Collections Specialist, you will be responsible for managing customer/account queries to ensure sales ledger balances are clean on customer accounts.Key Responsibilities:Stratify collection activities to maximize cash...

  • Collections Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job Title: Collections SpecialistAt Unit4, we are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in ensuring the sales ledger balances are clean on customer accounts.Key Responsibilities:Manage customer/account queries to ensure sales ledger balances are accurate and up-to-date.Stratify...


  • Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job Summary: We are seeking a skilled Collections Specialist to join our team at Unit4 Nv. The successful candidate will be responsible for managing customer queries, ensuring sales ledger balances are clean, and maximizing cash receipts.Key Responsibilities:Manage customer queries to ensure sales ledger balances are clean and up-to-date.Stratify collection...


  • Lisboa, Lisboa, Portugal Convatec Inc. Tempo inteiro

    Medical Collections SpecialistAt Convatec Inc., we are committed to delivering innovative medical solutions that improve the lives of our customers. As a Medical Collections Specialist, you will play a critical role in our efforts to ensure timely payment from our external customers.Key Responsibilities:Contact customers to follow up on aged receivables via...


  • Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job Description:At Unit4, we're looking for a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing customer/account queries to ensure sales ledger balances are clean on customer accounts. You will also be responsible for stratifying collection activities to maximize cash receipts, managing due and...

  • Collections Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job DescriptionAs a Collections Specialist at Unit4 Nv, you will be responsible for managing customer/account queries to ensure sales ledger balances are clean on customer accounts. Your goal will be to maximize cash receipts through strategic collection activities. You will work closely with the sales team to resolve disputes and ensure timely debt...

  • Collections Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job SummaryAs a Collections Specialist at Unit4 Nv, you will be responsible for managing customer/account queries to ensure sales ledger balances are clean on customer accounts. This involves stratifying collection activities to maximize cash receipts and successfully managing due and overdue balances on customer accounts, maximizing On Time Payment for all...


  • Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job Overview:Unit4 is a cloud leader in people-based ERP, empowering organizations with innovative software solutions. As a Collections Specialist, you will play a crucial role in ensuring sales ledger balances are clean and maximizing cash receipts.Key Responsibilities:Manage customer/account queries to ensure accurate sales ledger balances.Stratify...

  • Collections Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job DescriptionAs a Collections Specialist at Unit4 Nv, you will be responsible for managing customer/account queries to ensure sales ledger balances are clean on customer accounts. You will also be tasked with stratifying collection activities to maximize cash receipts and successfully managing due and overdue balances on customer accounts, maximizing On...

  • Collections Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    At Unit4, we're looking for a skilled Collections Specialist to join our team. As a key member of our finance department, you'll play a crucial role in ensuring our customers' sales ledger balances are accurate and up-to-date. Your primary responsibility will be to manage customer/account queries, identify and resolve issues, and work closely with our sales...

  • Collections Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    At Unit4, we're looking for a skilled Collections Specialist to join our team. As a key member of our Order to Cash process, you'll be responsible for managing customer/account queries to ensure sales ledger balances are clean on customer accounts. Your goal will be to maximize cash receipts through strategic collection activities and effective communication...

  • Collections Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job SummaryAs a Collections Specialist at Unit4 Nv, you will be responsible for managing customer/account queries to ensure sales ledger balances are clean on customer accounts. You will also stratify collection activities to maximize cash receipts and successfully manage due and overdue balances on customer accounts, maximizing On Time Payment for all...


  • Lisboa, Lisboa, Portugal Convatec Inc. Tempo inteiro

    Job Summary: We are seeking a highly skilled Medical Collections Specialist to join our team at Convatec Inc. The successful candidate will be responsible for managing customer accounts, reducing payment cycles, and ensuring customers respect agreed payment terms. The ideal candidate will have experience in collections, preferably over 3 years, and a strong...


  • Lisboa, Lisboa, Portugal Convatec Inc. Tempo inteiro

    Key Responsibilities:As a Medical Collections Specialist at Convatec, you will be responsible for contacting external customers and following up on aged receivables via phone, email, and using our collections tool to reduce payment cycles and ensure customers respect agreed payment terms. You will also be responsible for issuing reminders in accordance with...

  • Collections Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal Convatec Inc. Tempo inteiro

    Key Responsibilities: Contact external customers to follow up on aged receivables via call, email, and using the collections tool. Reduce payment cycle and ensure customers respect the payment terms agreed. Issue reminders in accordance with ConvaTec policies and procedures. Work with the Collections Team Lead to proactively manage customer accounts as...


  • Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    **Unit4 Nv: Empowering People in Service Organizations**We're a cloud leader in people-based ERP, driven by a simple yet powerful idea: enabling our customers to engage their people and deliver a new people experience through technology that creates smarter, more connected organizations.**Job Description:**We're seeking a highly skilled Collections...


  • Lisboa, Lisboa, Portugal Convatec Inc. Tempo inteiro

    Key Responsibilities:• Contact external customers to follow up on aged receivables via call, email, and using the collections tool.• Reduce payment cycle and ensure customers respect the payment terms agreed.• Issue reminders in accordance with ConvaTec policies and procedures.• Work with the Collections Team Lead to proactively manage customer...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    French Collections Representative Job DescriptionWe are seeking a highly skilled French Collections Representative to join our team at Adecco. As a key member of our Shared Service Center Recruitment team, you will be responsible for maximizing cash receipts through effective collection activities.Key Areas of Responsibility:Stratify collection activities to...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Job SummaryAdecco Human Resources is seeking a French Collections Representative to join our team in Oeiras. The ideal candidate will have a strong background in collections and excellent communication skills in French and English.Key ResponsibilitiesStratify collection activities to maximize cash receiptsContact customers regarding overdue accounts and...