Medical Collections Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Convatec Inc. Tempo inteiro

Key Responsibilities:
As a Medical Collections Specialist at Convatec, you will be responsible for contacting external customers and following up on aged receivables via phone, email, and using our collections tool to reduce payment cycles and ensure customers respect agreed payment terms. You will also be responsible for issuing reminders in accordance with ConvaTec policies and procedures and working with the Collections Team Lead to proactively manage customer accounts as required by SLAs. Additionally, you will respond to general queries from customers regarding payments, research and verify receipt of payments, and investigate residuals (short payments or overpayments).

Skills & Experience:
Experience in collections is required, preferably with more than 3 years of experience. Practical knowledge of SAP, including transactions used by collections, is also required. Good knowledge of Excel (pivot tables, graphs, formulas, etc.) and working knowledge of collections processes are necessary. Analytical skills and previous experience working in a GBS environment are also preferred. Soft skills include good communication skills, autonomy, and the ability to take initiative and results-orientated. Qualifications include a university degree, preferably in finance. Language proficiency in English, French, and/or German is required.

About Us:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. We provide our products and services in almost 100 countries and are united by a promise to be forever caring. Our five core values shape the way we work every day: Improve Care, Deliver Results, Grow Together, Own It, and Do What's Right.



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