Global IT Operations Expert
Há 6 dias
About AXA Group Operations:
We are a leading organization in the provision of global IT products that deliver quality service and align with business priorities. Our Corporate Functions Global Products department plays a key role in this mission, focusing on providing end-user global applications across various Corporate & Support Functions.
Your Key Responsibilities:
- Post Go-Live Support:
- Manage ticketing for HR solutions, oversee development requests, and maintain timely communication with stakeholders.
- Level 1 Support:
- Coordinate production instances, prepare dashboards, and manage user access security reviews.
- Level 2 Support:
- Handle incident management, referential management, change requests, and provide solutions based on entities' needs.
- Level 3 Support:
- Analyze complex issues, support lower-level teams, and implement improvements based on assessment campaigns.
Your Ideal Background:
We are looking for candidates with a strong track record in Business Analysis or Service Support Analysis, preferably in international contexts. Experience with Learning Management Systems and a solid understanding of data migration, integration, and testing methodologies are highly valued.
Key Requirements:
- Strong knowledge of HRIS systems and configuration.
- Expertise in testing methodologies, including System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
Preferred Qualifications:
- Exceptional problem-solving and analytical abilities.
- Strong communication skills to engage and persuade stakeholders.
- Ability to adapt to changing environments and manage time effectively.
- A creative approach to problem-solving and attention to detail.
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