Global IT Operations Expert

Há 6 dias


Lisboa, Lisboa, Portugal AXA Group Operations Tempo inteiro

About AXA Group Operations:

We are a leading organization in the provision of global IT products that deliver quality service and align with business priorities. Our Corporate Functions Global Products department plays a key role in this mission, focusing on providing end-user global applications across various Corporate & Support Functions.

Your Key Responsibilities:

  • Post Go-Live Support:
    • Manage ticketing for HR solutions, oversee development requests, and maintain timely communication with stakeholders.
  • Level 1 Support:
    • Coordinate production instances, prepare dashboards, and manage user access security reviews.
  • Level 2 Support:
    • Handle incident management, referential management, change requests, and provide solutions based on entities' needs.
  • Level 3 Support:
    • Analyze complex issues, support lower-level teams, and implement improvements based on assessment campaigns.

Your Ideal Background:

We are looking for candidates with a strong track record in Business Analysis or Service Support Analysis, preferably in international contexts. Experience with Learning Management Systems and a solid understanding of data migration, integration, and testing methodologies are highly valued.

Key Requirements:

  • Strong knowledge of HRIS systems and configuration.
  • Expertise in testing methodologies, including System Integration Testing (SIT) and User Acceptance Testing (UAT).
  • Proficient in Microsoft Office applications (Excel, PowerPoint, Word).

Preferred Qualifications:

  • Exceptional problem-solving and analytical abilities.
  • Strong communication skills to engage and persuade stakeholders.
  • Ability to adapt to changing environments and manage time effectively.
  • A creative approach to problem-solving and attention to detail.


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