E-commerce Data Annotation Specialist for a Portuguese Company

1 dia atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro
About the Role

We are seeking an experienced E-commerce Data Annotation Specialist to join our team in Portugal. As a Data Annotation Specialist, you will play a crucial role in ensuring the accuracy and consistency of data annotations for our client's online marketplace.

Job Description

The ideal candidate will have native or fluent Swedish skills, excellent communication skills, and experience working with data annotation tools. You will be responsible for reviewing and annotating data based on provided guidelines and criteria, ensuring accuracy and consistency in data labeling and annotation, identifying and resolving discrepancies or ambiguities in data annotations, collaborating with team members to maintain high-quality annotated datasets, adhering to project deadlines and quality standards, providing feedback on annotation guidelines and suggesting improvements, maintaining confidentiality and security of sensitive data, and gathering and analyzing customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.

Required Skills and Qualifications
  • Native or proficient level of Swedish (C2)
  • Intermediate level of English (at least B2)
  • Excellent listening and written/oral communication skills in supported languages
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  • A motivated and enthusiastic personality
  • Self-organized, planning and prioritization skills
  • Dependable, reliable, and able to perform duties with minimum supervision
  • Ability to interact positively with peers and supervisors
  • Patience, empathy, and a unique ability to manage stress
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Familiarity with ticketing systems
  • Experience with policy work or help resource project management
  • Able to follow guidelines and instructions
  • Ability to think outside the box
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal (work on site - Lisbon or Porto)
Benefits
  • Signing bonus
  • Relocation package
  • Competitive salary range €45,000 - €60,000 per year, depending on experience
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


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