Cloud Systems Administrator

4 semanas atrás


Lisboa, Lisboa, Portugal Talkdesk 2 Tempo inteiro

About the Role

We are seeking a highly skilled Cloud Systems Administrator to join our team at Talkdesk 2. As a key member of our IT department, you will be responsible for ensuring the seamless operation, maintenance, and optimization of our suite of SaaS applications.

Key Responsibilities:

  • Administer and maintain Entra ID (Office 365 and Intune), Google Workspace, Keeper, O365, Slack, and Atlassian products (Confluence and Jira), ensuring optimal performance and user accessibility.
  • Provide technical support to end-users, resolving issues promptly. Conduct training sessions to enhance user proficiency.
  • Ensure the reliability, security, and efficiency of SaaS platforms through ongoing monitoring, upgrades, and regular maintenance.
  • Develop strategies to enhance workflows by integrating SaaS applications, driving operational efficiency and productivity.
  • Manage user accounts, permissions, and security settings. Perform regular security audits and implement necessary measures to protect data integrity.
  • Maintain clear and thorough documentation of systems configurations, procedures, and changes to facilitate seamless operations and collaboration.

Requirements:

  • A minimum of 3-5 years experience in SaaS administration, with a focus on Entra ID (Office 365 and Intune), Google Workspace, Keeper, Slack, and Atlassian products.
  • Proficient in system administration, user support, and security management for cloud-based applications.
  • Strong analytical and troubleshooting skills, with the ability to resolve issues efficiently and independently.
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to take initiative, make sound decisions, and operate effectively within an autonomous, trust-based environment.

About Talkdesk 2

Talkdesk 2 is a cloud contact center leader, recognized by influential research organizations such as Gartner and Forrester. We are committed to delivering a better way to great experiences, and we are seeking talented individuals to join our team.


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