Analytics and Strategy Professional

Há 7 dias


Leça do Bailio, Porto, Portugal FedEx Tempo inteiro

What You'll Do

As a Customer Journey Analyst at FedEx, you will be responsible for analyzing key customer journeys using tools like SAS, Databricks, Adobe Analytics, and Power BI to enhance customer satisfaction and drive business outcomes.

You will work with our Experience Design team and the wider organization to develop insights into customer behaviors and identify opportunities to improve the customer experience.

Key skills and qualifications include:

  • Expertise in data analysis tools: Proficiency in data analysis tools and platforms such as SAS, Databricks, Adobe Analytics, SQL, Excel, and data visualization tools like Tableau or Power BI to analyze and present data.
  • Data analytics proficiency: Strong analytical skills with ability to interpret complex data sets, identify patterns, and provide actionable insights that drive customer engagement.
  • Innovative problem-solving and critical thinking: A detail-oriented and solution-driven approach to combine quantitative and qualitative data sources; identifying issues within the customer journey and developing strategies for improvement.
  • Cross-functional collaboration: Excellent interpersonal skills, with a proven ability to work effectively with diverse teams across the organization.
  • Communication skills: Ability to turn complex data into easy-to-understand insights and effectively communicate these findings to key stakeholders.


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