Customer Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

At RoomRaccoon, we redefine hotel operations through our innovative all-in-one hotel management system. Our global team of professionals serves 2000+ clients across Europe, USA, and Africa.

Job Description:

We are seeking a highly skilled CUSTOMER SUPPORT CONSULTANT to join our global team. As a key member of our customer support team, you will provide high-quality assistance and resolve client queries through excellent communication skills.

Your role will involve quickly identifying issues and troubleshooting problems while showing empathy and patience throughout the process to address client needs effectively. You will work closely with our implementations team to ensure a seamless transition of client accounts to support.

You will be responsible for taking care of our Benelux (Belgium, Netherlands & Luxenberg) clients, providing professional, personalized responses to their queries via email, phone, and online discussion forums. Deliver world-class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs.

Key Responsibilities:

  • Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution.
  • Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention.
  • Raise awareness about situations that could lead to client dissatisfaction and implement strategies to retain dissatisfied customers and turn them into promoters.

Required Skills and Qualifications:

  • Fluency in German and English.
  • Has 2+ years' experience in a service-oriented, technical or customer support role.
  • Technical proficiency in working on different systems (training will be provided).

Benefits:

  • Free Food Fridays
  • Mac Environment
  • Incentive Based Commission


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    Italian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Are you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:1. Communicate with customers using...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and passionate Cross-functional Team Player to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Handle customer inquiries and complaints via email, phone, or chat...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job OverviewWe are seeking a highly skilled and customer-focused professional to join our team as a CUSTOMER SUPPORT SPECIALIST. As a key member of our international customer service team, you will be responsible for providing world-class support to our clients' customers.


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About the RoleAt Nestlé Sa, we are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our Consumer Engagement Services department, you will play a vital role in providing exceptional customer service and support to our valued clients.Responsibilities:Respond to customer inquiries via phone, email, chat,...

  • Customer Support Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    About the job Customer Support Specialist - FrenchJob Title:Customer Support Specialist (Portuguese Speaking)Location:Lisbon, Portugal (Onsite)Start Date:ASAPJob Type:Full-TimeJob Description:We are looking for a Customer Support Specialist with 1 year of experience in a call center environment to join our team in Lisbon. The ideal candidate will be fluent...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support Specialist (Spanish Speaking)Job Title:Customer Support Specialist (Spanish Speaking)Location:Lisbon, Portugal (Onsite)Start Date:ASAPJob Type:Full-TimeJob Description:We are looking for a Customer Support Specialist with 1 year of experience in a call center environment to join our team in Lisbon. The ideal candidate will be fluent in...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team at GrabJobs. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in German (C1) and English (B2)....


  • Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    We are seeking a proactive and customer-focused Customer Support Specialist to join our innovative team in Lisbon, Portugal. As a key member of our customer support team, you will handle customer inquiries across multiple channels, including phone, chat, email, and social media.About the Role:The ideal candidate will be fluent in French (C2 level), have EU...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    At Cross Border Talents, we're seeking a highly skilled Customer Support Specialist to join our dynamic team. As an expert in medical devices, you'll provide top-notch customer support for a leading global brand, assisting customers with innovative self-medication solutions.Key Responsibilities:Offer detailed product information to help customers make...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with:Customer Support Specialist (native or expert German & Dutch), LisboaClient:SherpanyLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:3Posted:06.03.2025Expiry Date:20.04.2025Job Description:Sherpany is a mission-led team dedicated to helping to create a world where teams...


  • Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    We are seeking a skilled Customer Support Specialist to join our team at Randstad Portugal.The ideal candidate will have native or advanced German proficiency, intermediate English skills, and experience in customer service, tech support, or a similar role.Responsibilities include providing exceptional customer service via chat, email, and phone,...

  • Customer Support Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal CBT org Tempo inteiro

    Job DescriptionWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Portugal.This is an exciting opportunity for individuals who possess excellent communication skills, a strong work ethic, and a passion for helping others.The successful candidate will be responsible for providing top-notch customer support via...


  • Lisboa, Lisboa, Portugal Elikya Recruitment Tempo inteiro

    Elikya Recruitment is a leading recruitment agency specializing in placing talented individuals in exciting roles. We are currently looking for a highly skilled Italian-speaking Customer Support Specialist to join our client's team in Lisbon, Portugal.As a Customer Support Specialist, you will be the primary point of contact for customers, providing them...

  • Customer Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Urban Recruit Jobs Tempo inteiro

    Customer Support Specialist (Turkish and English)Location: Lisbon, PortugalJob DescriptionAre you passionate about Online Advertising and new technologies?Would you like to join one of the leading tech companies in Lisbon, Portugal?You will support our client as a Customer Support Specialist, growing and developing your knowledge base of online advertising...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    As a skilled customer support specialist, you will deliver exceptional service to both business clients and individual customers in a fast-paced environment. Your excellent communication skills and knack for problem-solving make you an ideal candidate for this opportunity.Your responsibilities as a customer support specialist will include:Assisting customers...


  • Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    .Customer Support Specialist - German Speaker (m/f/d), LisboaClient:Location: Lisboa, PortugalJob Category: OtherSalary: $0-0/monthlyEU work permit required: YesJob Views: 4Posted: 17.03.2025Expiry Date: 01.05.2025Job Description:About UsAnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job Title: Bilingual Customer Support SpecialistDescription: We are seeking a highly motivated and organized individual to join our team as a Bilingual Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely...

  • Customer Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    About the job Customer Support Specialist (French C1 / English B2)Location:Lisbon, Portugal (Relocation Assistance Provided)Overview:We are seeking a proactive and customer-focused Customer Support Specialist to join our international team in Lisbon. In this role, you will assist French-speaking customers while leveraging your English communication skills in...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    About the Company:EVA Global is a leading provider of innovative solutions for businesses worldwide. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.Job Description:We are seeking a Customer Support Specialist to join our vibrant team in Lisbon, Portugal. As a Customer Support...