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1 semana atrás
In this exciting role as an Operational Excellence Associate, you'll work closely with our internal teams to streamline customer operations and improve service efficiency. Your expertise will be essential in resolving customer issues and optimizing workflows.
Requirements:- DYNAMIC AND ABLE TO THRIVE IN AN ACTIVE WORK ENVIRONMENT.
- Prior experience in Customer Support and Operations, preferably within Fintechs or Technical Support roles, with a strong focus on ensuring smooth processes and maintaining high customer satisfaction.
- Strong communication skills to efficiently respond to emails and phone calls, ensuring clear and effective customer interactions.
- EXPERIENCE TROUBLESHOOTING SOFTWARE AND/OR HARDWARE ISSUES, PARTICULARLY POS TERMINALS AND PAYMENT SYSTEMS.
We're looking for a highly motivated individual who can thrive in a dynamic environment. If you have prior experience in Customer Support and Operations, and are fluent in English and Portuguese, we'd love to hear from you
