Beauty Consultant

Há 3 dias


Porto, Porto, Portugal Talent Trail Tempo inteiro

Job Description
Your role:
Respond to customer inquiries via various channels, ensuring timely and effective communication.
Manage consumer requests related to information and complaints, providing solutions and services that meet their needs.
Offer expert advice on beauty products, highlighting their features and benefits.
Provide ECOM support, addressing questions about returns, deliveries, and refunds.
Offer care advice, suggesting product alternatives and providing product specifics.

What We're Looking For
Excellent communication skills, empathy, and a focus on customer satisfaction.
Customer orientation, problem-solving skills, and teamwork.
Native language skills in German.
English knowledge at least B2 (written, spoken, and read).
Good IT skills, with the ability to report interactions efficiently.
Availability to work on shifts.

Nice to Have
Prior experience in the Cosmetics and Luxury sector is preferred.
Knowledge and experience with digital and social media.
Previous experience in Customer Service.

What You'll Gain
A full-time contract with a competitive salary and benefits package.
Opportunities for career progression and professional development.
A stable work environment and investment in training and personal growth.


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