Payment Solutions Support Specialist
Há 5 dias
Randstad is a leading payment solutions provider, renowned for its innovative business technology platform serving various businesses. Our mission is to become the most equitable and specialised talent company in the world, welcoming individuals with diverse skills and experience.
Job Summary
We are seeking a highly skilled Customer Support Agent to provide exceptional B2B customer support, assisting business clients with inquiries, troubleshooting issues, and offering tailored solutions to optimize their use of our services.
About the Role
This key position involves engaging with clients to ensure timely and effective resolution of concerns, maintaining high standards of professionalism and support excellence. The ideal candidate will deliver excellent personalized service, assisting sellers through communication channels including phone, email, and/or chat in areas such as account verification, regulatory compliance, and problem-solving.
Key Responsibilities
- Identify and verify account holders
- Assist clients with inquiries and troubleshoot issues
- Provide tailored solutions to optimize client's use of our services
- Engage with clients to ensure timely and effective resolution of concerns
Required Skills and Qualifications
- Fluency in both French and English (C1 level)
- High School diploma or equivalent
- Stable job history with minimal job hopping
- At least 1 year of experience in Customer Service with strong customer orientation
- Teamwork and interpersonal skills
- Ability to work in a fast-paced environment with strong multitasking skills
- High attention to detail
- Experience with automated customer service platforms (an advantage)
- Professional, helpful, and friendly attitude, coupled with excellent listening and teaching skills
Benefits
- Base salary of 900€/month
- Complexity bonus of 50€/month
- Meal allowance of 7.23€ per day
- Transport allowance of 50€/month
- Health Insurance
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