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Business Intelligence Technical Support Specialist
1 semana atrás
Inetum is a European leader in digital services. Our team of experts strives to make a digital impact for businesses, public sector entities, and society.
Present in 19 countries, we partner with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
We are seeking a talented Business Intelligence Support Engineer to join our team and help us continue to deliver exceptional service and support.
Key Responsibilities:- Conduct thorough troubleshooting and debugging to solve complex problems.
- Provide technical support in a customer-facing role within the technology sector.
- Thrive in a fast-paced, high-volume environment, prioritizing multiple demands effectively.
- Communicate technical concepts to non-technical stakeholders with ease.
- Engage with senior stakeholders to ensure clear and effective communication.
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
- 3+ years of experience in technical support, technical consulting, or information technology.
- Proficiency with Microsoft Power BI, or similar BI tools such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy, or Microsoft Excel.
- Good understanding of SQL Server Analysis Services concepts, MDX, DAX, and SQL Server Reporting Services.
- Awareness of SQL Server or other Database Management systems like Oracle or SAP.
- Basic network troubleshooting skills.
- Ability to work in team-wide shift rotations to cover business needs.
- English Language: confident in reading, writing, and speaking.
- Additional Latin languages like French, Spanish, Italian are a plus.
