Configuration Specialist/ Technical Support – Health and Benefits Team

3 semanas atrás


Lisboa, Lisboa, Portugal PT002 Mercer (Portugal) Lda Tempo inteiro

About the Role:

Mercer Portugal is seeking a skilled Configuration Specialist/ Technical Support to join our Health and Benefits team in Lisbon.

Key Responsibilities:

  • Provide technical support to clients and liaise with Mercer teams to facilitate the setup processes of our benefits management platform.
  • Update and revise contents on our internal benefits platform.
  • Configure our web application and provide app support to client internal teams.
  • Contribute to the maintenance of our platform.

Requirements:

  • Previous experience in technical support, helpdesk, or similar roles.
  • Intermediate English level.
  • Good knowledge of Microsoft tools, PowerPoint, and particularly Excel.
  • Excellent interpersonal skills.
  • Strong oral and written communication skills.
  • Ability to prioritize and handle multiple tasks in a demanding work environment.
  • Strong critical thinking and analytical problem-solving skills.
  • Tech-driven spirit.

What We Offer:

  • A permanent contract and generous benefits package, including pension plan, health, and life insurance.
  • Flexible work environment and hybrid work-from-home policy.

About Mercer:

Mercer is a world leader in workplace health and benefits. Our Health and Benefits team provides broking, consulting, and technology support to build the right benefits strategy for businesses and their employees.



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