Technical Support Specialist
4 semanas atrás
We are seeking a skilled Technical Support Specialist to join our team at HCLTech. As a Technical Support Specialist, you will be responsible for providing first and second-level support to clients' customers and technicians with incidents related to Production printers and Digital Front End.
Key Responsibilities:
- Provide technical support for software, hardware, and configuration issues via defined service channels.
- Follow up on open assigned cases, performing troubleshooting steps and researching solutions to resolve problems in a timely manner.
- Investigate root causes of problems and improve knowledge databases.
- Document all interactions and steps taken in designated systems.
Requirements:
- Degree in Computer Science, Information Technology, Mechanical Engineering, or Electronics.
- 2 years of experience providing IT, mechanical, and/or electronics support in an Enterprise environment.
- Minimum 6 months working with electro-mechanical devices.
- Preferably certified in LSS Green Belt, ITIL Foundation, CompTIA, Cisco CCNA, Microsoft Servers, and Active Directory, Linux or Mac OS devices.
- Intermediate level working knowledge of the Microsoft Office Suite.
- Dutch (C2 Level Fluency) and English (B2 Independent User Level) language proficiency.
Why HCLTech:
- Permanent contract.
- Private health and life insurance from day one.
- Hybrid work model: 2 days in the office and 3 days at home.
- Meal allowance on card/voucher.
We are an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability, or any other protected classification.
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