Cash Collection Specialist: Maximize Customer Payments

2 semanas atrás

Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

About Nestlé Business Services (NBS), we provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to support Nestlé in engaging with millions of consumers worldwide. As a multicultural and diverse team of professionals, we are passionate about digital innovation and driving continuous improvement of processes across the globe.

Job Summary

We are seeking a Cash Collection Specialist to join our NBS Lisbon/Braga Order to Cash (O2C) department. This professional will be responsible for managing due and overdue balances on customer accounts and maximizing On Time Payment for all Customers.

Responsibilities
  • Manage customer/account queries to ensure sales ledger balances are clean on customer account;
  • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
  • Notify Markets of uncollectable debt risks & mitigate where possible;
  • Collection activities based on Market Collection Strategy;
  • Respond to incoming collection concerns from the customer and internal stakeholders;
  • Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts;
  • Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
  • Execute identified business and internal controls of Collections processes;
Requirements
  • Degree in Business, Finance, Economics or similar preferred but not essential;
  • Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
  • Fluent English level;
  • Good computer skills, including Microsoft Office applications;
  • Good problem solving and analytical skills;
  • Positive Thinking, willingness to learn and Team Player attitude required;
  • Good Organization and Prioritization skills to be able to cope with a fast pace environment;
  • Strong work ethic and Respectfulness required;
What We Offer
  • Development of expertise in Nestlé's Shared Services Business;
  • Immersion in a culturally diverse team;
  • Local and International Exposure;
  • Flexible working environment;
  • Engagement and wellbeing activities;
  • Competitive salary of €40,000 - €50,000 per year according to your performance;
  • Flex Benefits - At NBS you can choose what benefits are more suitable for you;
  • Make part of the Nestlé Club and get discounts in several partners;
  • Free coffee (and good coffee) at the office;
  • Company equipment according to professional needs;
  • Medical Support available at the office;
  • E-learning courses and training program to get you where you aim to be;
  • Career progression and possibilities for International Career;

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