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Salt Representative in Customer Care

2 semanas atrás

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In this exciting role as a Salt Representative in Customer Care, you'll be part of a fast-paced and multicultural team at Teleperformance Portugal. Your primary responsibility will be to provide high-quality customer support to our clients in Italian, ensuring that their needs are met with kindness and professionalism.

We're committed to creating a stable work environment with opportunities for career progression. Our meritocratic culture empowers employees to take ownership of their roles, and we prioritize employee well-being through extensive training and benefits packages.

Your key responsibilities will include:

  • Providing customer service with the highest level of kindness and professionalism
  • Assisting with customer questions and concerns regarding products, contracts, and mobile bundles
  • Answering payment transactions and invoice queries
  • Advising on current mobile phones and providing technical support
  • Advise existing and potential clients on tariffs and current offers

To excel in this position, you'll need to be a native or near-native Italian speaker with excellent communication skills in both Italian and English (minimum B2 level). You should also be proactive in promoting effective problem-solving and possess the ability to build and maintain positive relationships with customers.