After Sales Service Coordinator

Há 7 dias


AlbergariaAVelha, Portugal Grohe AG Tempo inteiro
After Sales Service Coordinator at Grohe AG

Are you passionate about delivering exceptional customer service and technical expertise? Do you want to work in a dynamic, global company with a strong commitment to innovation and quality?

We are seeking an After Sales Service Coordinator to join our team at our location in Albergaria-a-Velha. As a key member of our After Sales team, you will play a vital role in providing technical advice and support to customers, distributors, and installers.

Key Responsibilities:

  • Provide pre-sales, during-installation, and post-sales technical advice by phone and email to customers, distributors, and installers.
  • Coordinate external Technical Services for repair or maintenance interventions when necessary.
  • Manage the technical documentation of the After Sales Department and train other team members.
  • Enter data into SAP and support stock control.
  • Perform other tasks related to the management and operation of the Technical Assistance Service.

Requirements:

  • University degree in Engineering or equivalent training.
  • Patient, polite, tidy, curious, eager to learn, and proactive individual.
  • Experience in customer service and dealing with various stakeholders is highly valued.
  • Strong team player and autonomous worker.
  • Proficient in office automation tools.
  • Medium level of English language proficiency.

Salary: €25,000 - €30,000 per annum (dependent on experience).



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