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Real Time Operations Expert

1 semana atrás

Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Talented individuals are sought after by Teleperformance Portugal to fill the role of Real Time Operations Expert. As a key member of our team, you will be responsible for providing expert-level guidance on real-time report generation and delivery.

Primary Responsibilities:

  • Develop and implement real-time reporting strategies to drive operational excellence
  • Analyze data to identify trends and areas for process improvement
  • Collaborate with cross-functional teams to ensure seamless integration of insights into business decisions

Desired Qualifications:

  • Advanced degree in a related field or equivalent experience
  • Proven track record of success in a similar role, preferably in a contact center environment
  • Expert-level proficiency in Excel and other relevant tools