Customer Service Representative for Luxury Fashion

Há 3 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Luxury Fashion. In this role, you will be responsible for providing exceptional customer service to clients across the globe.

Your Responsibilities:

  • Provide fashion guidance to customers during their shopping experience.
  • Offer accurate and timely solutions to customer inquiries via phone, email, or social media.
  • Handle product-related issues, order status, payment methods, and shipping while maintaining a calm and professional demeanor.
  • Transform online credit simulations into completed files.
  • Assist prospects and clients with calls and redirect related cases to relevant departments.

What We Offer

  • A long-term fixed-term contract renewable every year.
  • Full-time rotating shifts based on project needs.
  • Competitive salary conditions including free accommodation in a shared flat with all bills paid (€950-1,000 gross/month) or excluding accommodation (€1,300-1,400 gross/month).
  • For international candidates: reimbursement of initial flight expenses after 9 months, airport pickup, yearly two-way flight ticket back to home country within the EU, help with paperwork and bank account setup, and language classes.

Requirements:

  • Fluent German language skills and good English language skills.
  • Excellent communication and listening skills.
  • Customer service orientation, proactivity, and teamwork abilities.
  • Motivation and commitment to work abroad.
  • Fashion addiction.


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