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Customer Portfolio Manager
1 semana atrás
PagerDuty empowers teams to drive business forward through the PagerDuty Operations Cloud. Our dynamic and customer-focused team is seeking a Renewal Manager to join us.
Renewal ManagerAs a Renewal Manager, you will own the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value. You will collaborate closely with internal teams to drive customer adoption and mitigate churn risks. This is an exciting opportunity to play a key role in maintaining and expanding customer relationships in a fast-paced environment.
You will be responsible for managing customer relationships and executing strategies to increase retention and revenue. Your ability to identify risks and work collaboratively on mitigation strategies will ensure customer retention. We are looking for a self-motivated and proactive professional with experience in renewals, account management, or customer success.
The ideal candidate will have strong interpersonal and communication skills, with the ability to engage effectively via phone, email, and web meetings. Experience working in a technology or SaaS company and familiarity with subscription-based business models and renewal processes are preferred. Knowledge of IT operations, IT development organizations, and related tools is also beneficial.
We embrace a flexible, hybrid workplace, where in-person working is integral to our culture. Apply now and take the next step in your career path.
PagerDuty is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.
