Senior Production Specialist

Há 1 mês

Porto, Porto, Portugal Rovo Tempo inteiro

**About Rovo**

Rovo is a forward-thinking garment production company that values innovation, quality, and customer satisfaction. We are looking for a skilled Sales and Customer Service Representative to join our team.

**Job Summary**

We are seeking an experienced Sales and Customer Service Representative to manage client relationships, ensure seamless order fulfillment, and drive business growth. The ideal candidate will possess excellent communication skills, a strong understanding of garment production processes, and the ability to work effectively in a fast-paced environment.

**Responsibilities**

  • Confirm order details after sale, ensuring alignment with production capabilities and quality standards.
  • Collaborate closely with clients to resolve issues, clarify specifications, and coordinate necessary adjustments with both clients and internal teams.
  • Use knowledge of garment production methods and customization techniques to ensure technical feasibility and high-quality outcomes.
  • Assess production requirements for each order, optimizing materials, techniques, and timelines for customer satisfaction and efficiency.

**Requirements**

To be successful in this role, you will need:

  • Demonstrated experience in commercial garment production, with a solid understanding of order validation, garment specifications, and quality assurance.
  • Natural ability to provide an outstanding customer experience, handling inquiries with professionalism, clarity, and empathy.
  • Proactive approach to addressing client needs, ensuring they feel informed and supported through each stage of the order process.
  • Strong eye for detail across materials, processes, and documentation, anticipating potential challenges and taking proactive steps to address them.

**What We Offer**

In return for your hard work and dedication, we offer:

  • An estimated salary range of €28,000 - €32,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance coverage and flexible work schedules.
  • Ongoing training and development opportunities to support your career growth.

**How to Apply**

If you are a motivated and results-driven individual who thrives in a collaborative environment, please submit your application for consideration. We look forward to hearing from you

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