Customer Service Representative
4 semanas atrás
About the Role: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Binance, a leading global blockchain ecosystem. As a key member of our support team, you will play a crucial role in providing exceptional customer service to our users worldwide.
Responsibilities:
- Handle customer inquiries, complaints, and identification approval processes via our ticketing system and live chat.
- Support other business units with customer liaison, accurately document customer requests, and provide feedback.
- Collaborate with a diverse team to resolve complex customer issues and improve overall customer experience.
Requirements:
- Customer service experience is not required, but previous experience in the financial industry is beneficial.
- College degree or above.
- Trilingual speaker with native Spanish, advanced English, and one additional language preferred.
- High level of honesty and integrity; proactive and meticulous; sense of responsibility and teamwork spirit.
- Ability to work under pressure, strong communication skills, and exceed expectations.
Why Binance:
- Shape the future with the world's leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
Equal Opportunities Employer: Binance is committed to being an equal opportunity employer and values diversity in the workplace.
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