Senior ITSM Consultant
1 dia atrás
**Job Summary:**
We are seeking a seasoned Sr. ITSM Consultant to join our team at Top Sigma, Lda in Lisbon or Oporto. As a key member of our DevOps & SRE Services and Cloud Solutions team, you will be responsible for facilitating workshops, analyzing interdependencies, and translating business needs into actionable specifications within the ServiceNow platform.
About the Role:
This is an exceptional opportunity to leverage your expertise in ServiceNow ITSM projects, Employee Center Internal user portal, CMDB Configuration Management Database, Service Request Catalog, UX/UI design improvements, and ITSM processes such as Change, Incident, and Request Management. You will work closely with stakeholders to optimize modules and ensure seamless user experiences.
Key Responsibilities:
- Facilitate workshops to gather and align functional requirements across ITSM modules, ensuring integration with tools such as CMDB, Discovery, SailPoint, and Active Directory.
- Analyze interdependencies with the CSM (Customer Service Management) module and recommend solutions.
- Translate business needs into actionable specifications within the ServiceNow platform, implementing ITSM solutions effectively.
- Redesign and enhance the Employee Center Portal, creating an intuitive and user-friendly service request catalog for employees.
- Collaborate with stakeholders to optimize modules such as CMDB, Service Request Catalog, Change, Incident, and Request Management.
- Guide UX/UI improvements to ensure a seamless user experience.
Requirements:
- Minimum of 5 years of experience as a Business Analyst in ServiceNow ITSM projects.
- Hands-on experience with Employee Center Internal user portal; CMDB Configuration Management Database; Service Request Catalog; UX/UI design improvements and ITSM processes: Change, Incident, Request Management.
- Fluent in English (written and spoken).
Benefits and Perks:
- Flexible working hours
- 25 days of holiday
- Anniversary day off
- Budget for office setup
- Working hours exemption allowance
- Capitalization Insurance
- Training budget
- Paid Learning Subscription
- Health insurance
- Food Allowance
About Us:
Welcome to Top Sigma, a provider of innovative DevOps & SRE Services and Cloud Solutions. We focus on DevSecOps integration, performance optimization, and cost efficiency to help our clients achieve scalability, security, and cost savings. We provide Cloud Training, Workshops, and Consultancy services to help clients achieve their DevOps Transformation Strategy goals. Additionally, through our Cloud Resilience teams, we ensure the data security of our clients, allowing them to focus on their core business with peace of mind.
We estimate that the salary for this position will be around **€80,000-€110,000 per year**, depending on experience and qualifications. If you are a motivated and experienced ITSM professional looking for a new challenge, please submit your application.
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