Senior Customer Support Consultant

Há 3 dias


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

Job Title: Senior Customer Support Consultant

About the Role:

We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a Senior Customer Support Consultant, you will be responsible for elevating the quality of customer support and ensuring seamless team operations.

Key Responsibilities:

  • Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
  • Lead new product release validations.
  • Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
  • Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework.

Requirements:

  • Fluent in German or Dutch.
  • 2+ years' experience in a service-oriented, technical or customer support role as 2IC or in a leadership role.
  • Hotel (front desk/reservations) / and or hospitality experience (advantageous).

What We Offer:

  • Free Food Fridays.
  • Mac environment.
  • Medical Aid contribution.
  • Incentive based commission.
  • Formal Training budget.
  • Annual Hotel experience.
  • Equity.
  • Birthday & Christmas Vouchers.


  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Senior Customer Support ConsultantAbout the Role:We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.Key Responsibilities:Conduct...


  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Senior Customer Support ConsultantAbout the Role:We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.Key Responsibilities:Conduct...


  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Senior Customer Support ConsultantAt RoomRaccoon, we're redefining hotel operations through our all-in-one hotel management system. We're seeking a Senior Customer Support Consultant to elevate our customer support quality and ensure seamless operation of our customer support team.Key Responsibilities:Conduct quality assurance for customer support...


  • Lisboa, Lisboa, Portugal RoomRaccoon Tempo inteiro

    Senior Customer Support ConsultantWe are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.Key ResponsibilitiesConduct quality...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    Om rollenVi söker en erfaren senior kundsupporter för att stödja vårt team på Customer Labs. I rollen som senior kundsupporter kommer du att arbeta med att hjälpa kunder via telefon, e-post eller chatt. Du kommer att identifiera kundens problem, felsöka dem för att hitta lösningen och dokumentera varje åtgärd du vidtar. Du kommer också att...

  • Customer Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Job Title: Senior Customer Support ConsultantAbout Us: RoomRaccoon is a leading provider of all-in-one hotel management systems, serving 2000+ clients across Europe, USA, and Africa.Job Summary: We are seeking a Senior Customer Support Consultant to elevate our customer support quality and ensure seamless operation of our customer support team.Key...

  • Senior Basis Consultant

    2 semanas atrás


    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Job Title: Senior Basis ConsultantAt Tn Portugal, we are seeking a highly skilled Senior Basis Consultant to join our team. As a key member of our Delivery@Scale organization, you will play a crucial role in supporting SAP customers on their transformation journey to the Intelligent Enterprise.Key Responsibilities:Technical Lead for customers, including...


  • Lisboa, Lisboa, Portugal NielsenIQ Tempo inteiro

    About This RoleWe are seeking a highly skilled Senior Consultant Customer Success to join our team at NielsenIQ. As a Senior Consultant Customer Success, you will play a critical role in helping our clients achieve their business goals by providing expert guidance and support.Key ResponsibilitiesDevelop and maintain strong relationships with clients to...


  • Lisboa, Lisboa, Portugal NielsenIQ Tempo inteiro

    About This RoleWe are seeking a highly skilled Senior Consultant Customer Success to join our team at NielsenIQ. As a Senior Consultant Customer Success, you will play a critical role in helping our clients achieve their business goals by providing expert guidance and support.Key ResponsibilitiesDevelop and maintain strong relationships with clients to...


  • Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

    Job Title: Senior Network ConsultantJob Summary:We are seeking a highly skilled Senior Network Consultant to join our team at SAP. As a Senior Network Consultant, you will be responsible for designing, deploying, and maintaining our global network infrastructure. You will work closely with our team to ensure that our network meets the highest standards of...

  • Senior Basis Consultant

    2 semanas atrás


    Lisboa, Lisboa, Portugal Sap Tempo inteiro

    Unlock Your Potential as a Senior Basis ConsultantWe're seeking a highly skilled Senior Basis Consultant to join our team at SAP. As a key member of our Adoption Services Center (ASC) organization, you'll play a crucial role in driving customer success by maximizing the adoption of SAP products through factory services and outcome-based solutions.What You'll...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...


  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Job Title: Senior Customer Support SpecialistJob Summary: We are seeking a highly skilled Senior Customer Support Specialist to join our team at RoomRaccoon. As a key member of our customer support team, you will be responsible for elevating our customer support quality and ensuring the seamless operation of our customer support team.Key...


  • Lisboa, Lisboa, Portugal Support Tempo inteiro

    **Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...

  • Senior Basis Consultant

    2 semanas atrás


    Lisboa, Lisboa, Portugal Sap Tempo inteiro

    Join Our Team as a Senior Basis ConsultantWe are seeking a highly skilled Senior Basis Consultant to join our team in the Delivery@Scale Organization. As a member of our team, you will play a critical role in supporting SAP customers on their transformation journey to the Intelligent Enterprise.Key Responsibilities:Project delivery as Technical Lead for...

  • Senior Consultant

    2 semanas atrás


    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Unlock Your Potential as a Digital Transformation ConsultantAt Capgemini, we're seeking a talented Senior Consultant to join our Digital Transformation Consulting team. As a key member of our team, you'll work with industry-leading experts, cutting-edge technologies, and a supportive community to drive digital transformation for our clients.About the...


  • Lisboa, Lisboa, Portugal Amazon Tempo inteiro

    Cloud Solutions ConsultantAs a Senior Cloud Solutions Consultant at Amazon, you will play a key role in helping our customers achieve the greatest value from AWS services. You will work closely with senior leadership to craft and execute strategies that drive customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda,...


  • Lisboa, Lisboa, Portugal Nielseniq Tempo inteiro

    About This RoleWe are seeking a highly skilled Senior Consultant Customer Success to join our team at NielsenIQ. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Develop and maintain strong relationships with...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Customer Support RoleWe are seeking a highly skilled and multilingual customer support specialist to join our team. As a German and English speaking customer consultant, you will be responsible for providing exceptional customer service to our clients. Key Responsibilities: Provide first-line support for customer inquiries and issues. Escalate complex issues...

  • Senior Consultant

    2 semanas atrás


    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Unlock Your Potential as a Digital Transformation ConsultantAt Capgemini, we're seeking talented individuals to join our Digital Transformation Consulting team. As a Senior Consultant, you'll work alongside industry leaders, leveraging cutting-edge technologies to drive business growth and innovation.About the RoleWe're looking for experienced professionals...