Senior Customer Support Consultant
Há 3 dias
Job Title: Senior Customer Support Consultant
About the Role:
We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a Senior Customer Support Consultant, you will be responsible for elevating the quality of customer support and ensuring seamless team operations.
Key Responsibilities:
- Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
- Lead new product release validations.
- Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
- Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework.
Requirements:
- Fluent in German or Dutch.
- 2+ years' experience in a service-oriented, technical or customer support role as 2IC or in a leadership role.
- Hotel (front desk/reservations) / and or hospitality experience (advantageous).
What We Offer:
- Free Food Fridays.
- Mac environment.
- Medical Aid contribution.
- Incentive based commission.
- Formal Training budget.
- Annual Hotel experience.
- Equity.
- Birthday & Christmas Vouchers.
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