Finnish Language Team Manager
Há 1 mês
Job Summary
We are seeking a highly skilled Finnish Language Team Manager to lead our customer support team in Riga, Latvia. As a Team Manager, you will be responsible for motivating, developing, and mentoring team members to drive performance and meet customer KPIs.
Key Responsibilities
- Team Management: Motivate and develop team members to meet or exceed SLA deliverables and team targets.
- Process & Performance Management: Monitor and improve performance of bottom quartile team members and manage daily volumes to meet customer KPIs.
- Customer Support: Provide direct customer support and handle complex client queries and complaints.
- Reporting & Compliance: Create and maintain operational reports and ensure adherence to company and client procedures, policies, and data protection regulations.
Requirements
- Language Skills: Finnish: C1 minimum level (both written and spoken). English: B1+ or higher.
- Technical Skills: Strong computer literacy with a typing speed of 50 WPM and 90% accuracy. Proficiency in MS Office (Word, Excel, PowerPoint).
- Management & Customer Service: Proven people management experience and strong leadership capabilities.
About the Role
This role is ideal for someone with strong leadership skills, fluency in Finnish, and a passion for customer service. It offers the opportunity to manage a team, drive performance improvements, and provide direct support to clients in a multinational environment.
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