Microsoft Representative for Finnish Language Support

4 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Greece Tempo inteiro

Are you a fluent Finnish speaker looking for a new challenge? We are seeking a talented individual to join our Microsoft Support team in Greece.

As a Microsoft Representative for Finnish Language Support, you will be part of a dynamic team that provides excellent customer service to Finnish-speaking customers.

Your responsibilities will include:

  • Identifying customers' needs and delivering appropriate solutions, including sales.
  • Guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution to inquiries in a timely manner.
  • Assisting customers to place an order and related issues.
  • Answering customers' inquiries and troubleshooting or escalating technical issues that they face and assisting customers with account issues.
  • Following standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
  • Turning every customer into a happy customer.
  • Exchanging ideas and solutions with your colleagues.

You will bring:

  • Excellent communication skills in Finnish.
  • Good command of English (B2+).
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with the communication skills that match.
  • A positive and adventurous attitude.
  • A sponge that is willing to soak up all the knowledge and experience we offer.

We offer:

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you).
  • Competitive monthly salary + 2 extra salaries per year.
  • Refer-A-Friend: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.



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