Finnish Speaking Customer Support Representative
4 semanas atrás
Overview
We are seeking a Finnish speaking customer support representative to join our team at Teleperformance Greece. This is an excellent opportunity for individuals who speak fluent Finnish and have a strong passion for providing exceptional customer service.
About the Role
In this role, you will be responsible for handling customer inquiries related to Microsoft products and services in Finnish. You will work closely with customers to understand their needs and provide solutions that meet their requirements.
Key Responsibilities
- Identify customer needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
- Assist customers to place an order and related issues
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Requirements
- Excellent communication skills in Finnish
- Good command of English (B2+)
- Sales experience with consumer products and services will be an asset
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
What We Offer
- Competitive monthly salary + 2 extra salaries per year
- Complete support to help you ease your relocation to Greece
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Location
Greece
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