Finnish Customer Support Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

About the Role

In this exciting opportunity, you will be a part of Headhunt International's Customer Service & Technical Support team in Athens, Greece. As a Finnish-speaking professional, you will play a vital role in delivering exceptional customer experiences to our clients. Your primary responsibilities will include identifying customer needs, delivering tailored solutions, and handling various customer inquiries and issues. You will also have the opportunity to work closely with colleagues, share ideas, and contribute to our team's success.

Key Responsibilities

* Identify customers' needs and deliver appropriate solutions
* Guide customers facing issues related to billing inquiries, handle transactions, and provide timely resolutions
* Assist customers with placing orders and related issues
* Answer customer inquiries, troubleshoot or escalate technical issues, and assist with account-related matters
* Follow standard diagnostic procedures to effectively handle frequently asked questions
* Turn every customer into a happy customer by providing exceptional service

What You Will Bring

* Fluency in Finnish and excellent communication skills
* Sales experience with consumer products and services (an asset)
* Technical research skills to troubleshoot customer problems
* Advanced internet research skills
* Empathetic approach with strong communication skills
* Positive and adventurous attitude
* Willingness to learn and absorb knowledge and experience

What We Offer

* Comprehensive support for relocation to Greece (flight tickets, hotel accommodation, and house searching assistance)
* Competitive monthly salary, plus two additional salaries per year
* Healthcare benefits and various discounts
* Full training by certified instructors
* Professional growth and development opportunities
* Special events, community, and social responsibility initiatives
* Free online Greek language courses
* State-of-the-art premises with a great working environment and relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity and offers equal opportunities to all



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