Renewal Portfolio Manager

Há 3 dias


Lisboa, Lisboa, Portugal Pager Tempo inteiro

About the Role

We are seeking a skilled Renewal Portfolio Manager to join our dynamic team. As a Renewal Portfolio Manager, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value.

Key Responsibilities

  • Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
  • Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
  • Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
  • Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.

Requirements

  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
  • Self-motivated and proactive, with the ability to work both independently and as part of a team.
  • Experience managing customer relationships and executing strategies to increase retention and revenue.
  • Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.


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