Business Operations Process Improvement Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Convatec Tempo inteiro

About Convatec

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. We provide our products and services in almost 100 countries, united by a promise to be forever caring.

We offer innovative solutions that provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Our revenues in 2023 were over $2 billion.

The Role

You will support the operations for Global Business Services – Human Resources, monitoring, measuring, analyzing, and continuously improving the processes and procedures for every aspect of our shared service center.

This role will partner with different COEs and regional support center leaders to monitor and alert on performance. You will be responsible for:

  • Maintaining global support metrics and measures dashboards to monitor performance and identify areas of improvement.
  • Supporting knowledge management lifecycle strategy, ensuring all knowledge is accurate and added in a timely manner.
  • Maintaining BAU activities in the ServiceNow platform, such as assigning HR user roles and maintaining user groups.
  • Tracking changes to tools and processes, including MyServices workflows.
  • Maintaining training content and tracking of GBS Induction and Operational License training.
  • Identifying opportunities for process improvement through data-driven decision-making.
  • Maintaining Support Center surveys to ensure customer satisfaction is high and employee experience is positive.
  • Maintaining SLAs for the global support centers.
  • Facilitating capture of future demand of services based on past volumes and projected volumes due to business development.

About You

We are looking for an individual with an undergraduate degree and professional human resources or HR support services experience. You should have proficiency in metrics and support SLAs, as well as strong analytical skills and excellent verbal and written ability.

Professional HR Certification is preferred. You should be proficient with related software tools, including HRIS Systems, SharePoint, Microsoft Office, Excel, and Ticket Management.

Benefits

We offer a competitive salary, estimated to be around $90,000 per year, depending on location. You will also receive hybrid work arrangements, which include flexibility to work from home and in the office.

In addition, we offer equal employment opportunities for all current employees and applicants for employment, regardless of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics, or any other basis prohibited by law.



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