Director of Operations and Process Improvement

Há 2 dias


Lisboa, Lisboa, Portugal Organon Tempo inteiro

Company Overview

Organon is a leading global pharmaceutical company dedicated to making a meaningful difference in the lives of patients worldwide. Our Global Delivery Operations organization is at the forefront of delivering exceptional services, and we are seeking an experienced professional to join our team as Director of Operations and Process Improvement.

Salary

We offer a highly competitive salary for this role, estimated to be around $120,000 - $150,000 per annum, depending on location and experience.

Job Description

As Director of Operations and Process Improvement, you will play a critical role in overseeing and managing the communication, task assignments, and operational processes within our Shared Services Finance department for North America. Your primary responsibilities will include:

  • Providing first-line communication with stakeholders and suppliers to ensure alignment on priorities and expectations;
  • Prioritizing operational issues based on supplier criticality and degree/impact of issues across invoice processing, supplier payments, and employee expense management;
  • Making educated decisions, driving ownership of resolution, and measuring complexity;
  • Working closely with back-office operations to ensure performance service level agreements and key performance indicators are met while ensuring workload balance;
  • Assigning tickets to appropriate teams, ensuring timely resolution of issues;
  • Taking ownership of tasks and projects, ensuring they are completed on time and within scope;
  • Mentoring account leads and coaching them through their daily activities;
  • Collaborating with other leads throughout the Business Technology/Master Data Management/Accounting to Reporting/Procurement/Finance/Global Process Ownership teams;
  • FOLLOWING UP ON OUTSTANDING TASKS AND ISSUES TO ENSURE CLOSURE AND RESOLUTION;
  • Maintaining accountability for the accuracy and timeliness of all processes within the accounts payable function for North America;
  • Identifying opportunities to improve operational execution and championing initiatives to drive efficiency and effectiveness across invoice processing, payments, and employee expense management;
  • Applying continuous improvement methodologies to enhance operational workflows and reduce bottlenecks;
  • Conducting regular reviews of performance to identify trends, issues, and areas for improvement within the STS function;
  • Partnering with the STS GPO team to provide feedback, identify improvement projects, lead change management, and train others as needed.

Required Skills and Qualifications

To be successful in this role, you should possess:

  • A strong background in finance, operations, or a related field;
  • Excellent communication and interpersonal skills;
  • Ability to analyze complex problems and develop effective solutions;
  • Proven track record of improving operational efficiency and reducing costs;
  • Strong leadership and mentoring skills;
  • Ability to work effectively in a fast-paced environment;
  • Proficiency in MS Office and relevant software applications.

Benefits

We offer a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance;
  • Retirement savings plan (401(k) match);
  • Flexible work arrangements (telecommuting options);
  • Professional development opportunities;
  • Employee assistance program (EAP).

Others

We are committed to creating an inclusive and diverse workplace culture that values and respects individual differences. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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