Operations Director

3 semanas atrás

Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiro
Operations Regional Director

The ideal candidate will be responsible for leading our UK, Ireland & Nordics operations regional team. This role involves managing a team that focuses on the execution of regional processes and managing a set of local depots and their respective teams. The Operations Regional Director will oversee the daily operations to drive operational results on availability and quality of the fleet, customer satisfaction, and operational efficiency. They will ensure high standards for our operations and effectively implement central procedural guidelines defined for our operating model. This role is part of the management team of the region and is responsible for the achievement of the targets defined for the region. The Operations Regional Director will report directly to the Chief Operations Officer and work closely with people from different countries and nationalities.

Key Responsibilities
  • Lead and supervise the regional team and the local teams in the region.
  • Oversee day-to-day regional operations execution and actively manage the team to achieve the results defined for the region regarding fleet availability, customer satisfaction, and operational efficiency.
  • Oversee the performance of the local operations and guarantee that the operating standards are being followed and the operational objectives are being met.
  • Guarantee that the customer is first, and address all customer feedback with the utmost importance, adapting the modus operandi to decrease the amount of exceptions, and monitor results daily and follow up on action plans for continuous improvement.
  • Coordinate with central teams to ensure processes are well defined and adapted to the regions, in order to ensure success.
  • Lead, coordinate, and deliver any projects related to operational expansion within the region.
  • Responsible for the P&L management of the region, being part of the management team of the region, along with Revenue & Marketing, People, and Finance peers, being the ultimate responsible for the operational cost of the service provided to the customer in the region.

Requirements
  • Background in Business Management, Engineering or similar education.
  • At least 10 years of total relevant experience.
  • Experience in strategic consulting or finance-related positions is a plus.
  • More than 3 years of proven experience in managing operational teams with P&L Ownership and direct control over operational financial performance on sustainable business models.
  • Proven track record in establishing operational standards and developing structured operations.
  • Proven track record in leading, managing, and developing high-performing teams.
  • Capacity to effectively communicate with all levels of the organization.
  • Thrives under pressure and is able to coordinate the efforts of big teams.
  • Organized, analytical, and results-oriented.
  • Fluent in English.

About Us

We are a leading provider of sustainable business solutions, serving the Https:/Www.Energyjobline.Com/Sitemap community with a focus on environmental sustainability and social responsibility. Our mission is to empower businesses to make a positive impact on the environment while driving growth and profitability.

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