Operations Director

Há 1 mês

Lisboa, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro
Job Description

The Operations Director will serve as the bridge between Operations and Cisco's client experience. This role will be responsible for providing operational expertise and accountable for the execution of performance management, enablement, readiness, and advocacy in areas that save time and effort for our clients. The Operations Director will articulate Operations strategy and represent client experience and requirements. They will possess the ability to identify automation opportunities, translate them into actionable digital use cases, and leverage AI to implement solutions that drive efficiency and innovation.

Key Responsibilities:
  • Proficiency in feeding and leveraging AI models to optimize and enhance internal productivity workflows.
  • Client Centricity - Build strong partnerships with clients to understand their personas, business priorities, goals, and operational top of mind.
  • Experience Design – Develop Ops Plans for clients which tie client goals to operational goals and drive client productivity, profitability, and experience.
  • Operational Advisory - Advocate and consult on operational resources, drive process/tool/support model changes that improve the client experience, promote client self-sufficiency and readiness, coordinate large ad hoc requests or projects e.g., Mergers & Acquisitions.
  • Problem Identification and Solution Adoption - Identify and log operational problems (process, policy, and capability) to drive simplification, automation, productivity and experience, drive client awareness and adoption of solutions and enhancements.
  • Communication Framework - Inform, educate, and engage clients on operations processes and changes across commerce and transformation.
  • Metrics that Matter - Measure performance through key outcome metrics and review progress through quarterly operational reviews.
Requirements:
  • Bachelors + 5 years of related experience, or Masters + 2 years of related experience, or PhD + 0 years of related experience.
  • Ability to work cross-functionally inside and outside of CLO.
  • Deep operational knowledge (processes, policies, capabilities, Cisco organization and cross-functional teams' alignment).
  • Ability to listen and translate stakeholders' priorities into actions.
  • Ability to articulate client sentiments and feedback into actionable insights and problem descriptions.
  • Ability to engage at executive level for regular operational reviews.
  • Ability to analyze trends and leverage analytics for problem identification and field problem articulation and data storytelling.
  • Strong communication, presentation, and relationship skills.
  • Accountability for client/stakeholder experience and operational performance.
  • Ability to manage escalations including at the executive level.
  • Deep understanding of client structure, systems, requirements, challenges.
  • Excellent proficiency in Microsoft Excel, PowerPoint.
  • Strong planning and analytical skills.
  • Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency.
  • Ability to adapt quickly to changing priorities.

We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box

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