Restaurant Operations Director
3 semanas atrás
About the Role:
We are seeking a highly motivated and experienced Restaurant Operations Director to join our team at Meliá Hotels International.
About the Job:
- Lead the In-Room Dining team and operations to ensure continuous compliance with the highest standards.
- Ensure customer experience by personalizing their experience, anticipating their needs, and exceeding their expectations.
- Responsible for the implementation of the methodology defined for the department, including products, orders, and service standards.
- Participate in customer service and manage the team to achieve excellent results.
- Follow up on the defined budget and ensure compliance, reporting any deviations to the F&B Director.
- Analyze the P&L of the department, review revenues and expenses, and identify opportunities for improvement.
- Participate in HACCP audits and develop action plans to solve incidents.
- Manage customer incidents and communicate actions taken to the hotel's Guest Experience Department.
Requirements:
- Minimum 2/3 years of experience in the role.
- Leadership, personnel management, and decision-making skills.
- Quality and customer service oriented.
- High-level of Portuguese and English.
- Knowledge of F&B service and food handling, hygiene, and food safety.
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