Restaurant Operations Director

3 semanas atrás


Lisboa, Lisboa, Portugal Melia Hotels International Tempo inteiro

About the Role:

We are seeking a highly motivated and experienced Restaurant Operations Director to join our team at Meliá Hotels International.

About the Job:

  • Lead the In-Room Dining team and operations to ensure continuous compliance with the highest standards.
  • Ensure customer experience by personalizing their experience, anticipating their needs, and exceeding their expectations.
  • Responsible for the implementation of the methodology defined for the department, including products, orders, and service standards.
  • Participate in customer service and manage the team to achieve excellent results.
  • Follow up on the defined budget and ensure compliance, reporting any deviations to the F&B Director.
  • Analyze the P&L of the department, review revenues and expenses, and identify opportunities for improvement.
  • Participate in HACCP audits and develop action plans to solve incidents.
  • Manage customer incidents and communicate actions taken to the hotel's Guest Experience Department.

Requirements:

  • Minimum 2/3 years of experience in the role.
  • Leadership, personnel management, and decision-making skills.
  • Quality and customer service oriented.
  • High-level of Portuguese and English.
  • Knowledge of F&B service and food handling, hygiene, and food safety.


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