Customer Experience Specialist

Há 4 dias


Porto, Porto, Portugal Covet Group Tempo inteiro
About Covet Group
Covet Group is a leading luxury design company that crafts high-end furniture, exquisite rugs, and luxurious bathroom designs. We are seeking a skilled Customer Care & Service Specialist to join our team.

Key Responsibilities:
  • Provide prompt and professional support via email, phone, and chat to valued clients.
  • Build meaningful relationships with clients, ensuring their satisfaction and loyalty.
  • Handle inquiries about products and services, process orders, and troubleshoot issues to ensure smooth transactions.
  • Collaborate with internal teams to ensure timely solutions and client satisfaction.

About the Role
This is an exciting opportunity to work with internationally recognized brands in the luxury design industry. As a Customer Care & Service Specialist, you will be responsible for delivering exceptional customer experiences and enhancing the overall perception of our brands' excellence through outstanding service.

Requirements:
To succeed in this role, you will need:
  • A proactive approach to problem-solving with a genuine passion for customer care.
  • Experience in customer service or sales, ideally in a luxury or design-related industry.
  • An excellent communicator, fluent in English (additional languages are a plus).
  • Tech-savvy, with the ability to quickly learn and use CRM tools and systems.
  • Detail-oriented, organized, and skilled at prioritizing tasks.

Why Join Us?
As a member of our dynamic, supportive, and collaborative team, you will have the opportunity to make a meaningful impact by contributing to the continued success of our brands through exceptional customer service.

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