Customer Experience Specialist
2 semanas atrás
Selecione a frequência (em dias) para receber um alerta:
ID da Oportunidade de Recrutamento: 1707
Estamos a recrutar umCustomer Experience Specialist, para integrar a equipa de Customer Experience, no Porto.
Principais responsabilidades: Desenvolver e implementar estratégias de melhoria da experiência do cliente, com foco no aumento da satisfação e do Net Promoter Score(NPS).Analisar dados de feedback, identificar pontos críticos e propor ações corretivas para otimizar a jornada do cliente.Criar e implementar estratégias de retenção e fidelização, reduzindo a churn rate e promovendo maior lealdade dos clientes.Participar no desenho e definição de requisitos para o desenvolvimento de produtos tecnológicos que visem a melhoria da experiência do cliente, em colaboração com equipas multidisciplinares.Atuar como agente de mudança dentro da organização, sensibilizando as diferentes equipas para a importância da experiência do cliente e garantindo a adoção das melhores prática.Requisitos: Formação superior em Gestão, Marketing ou áreas relacionadas.Experiência de 2 a 3 anos na área de Marketing ou Customer Experience - preferencialmente em ambientes dinâmicos e orientados ao cliente.Conhecimento e experiência na utilização de plataformas de CRM e Customer Journey Mapping.Excelentes competências de comunicação e colaboração, com capacidade para influenciar diferentes stakeholders.Mentalidade inovadora e orientada para a solução, com forte capacidade de execução e implementação de melhorias.Fluência em português e inglêsAcreditamos profundamente que as nossas Pessoas são cruciais para o nosso sucesso. Com uma cultura baseada em transparência, ambição e numa abordagem pessoal, asseguramos uma atmosfera de confiança e cooperação, onde quer que os nossos desafios nos levem. Este sentimento de pertença estimula o compromisso, apoia conexões e combina forças, permitindo-nos crescer e alcançar mais do que conseguiríamos sozinhos.
Encarnando os nossos valores fundamentais, as pessoas da Nors são quem nos leva mais longe.
#J-18808-Ljbffr
-
Customer Experience Specialist
Há 8 horas
Porto, Porto, Portugal Bespoke Recruitment Tempo inteiroBespoke Recruitment is a global provider of customer experience solutions and technology. We are seeking a Customer Experience Specialist with fluent German, Dutch, or Italian language skills to join our team in Lisbon or Porto, Portugal.About UsWe recognize that all our differences make us stronger together. Our company culture is built on embracing...
-
Customer Experience Specialist
4 semanas atrás
Porto, Porto, Portugal Nors Group Tempo inteiroJoin to apply for the Customer Experience Specialist role at Nors Group.ID da Oportunidade de Recrutamento: 1707Estamos a recrutar um Customer Experience Specialist, para integrar a equipa de Customer Experience, no Porto.Principais Responsabilidades:- Desenvolver e implementar estratégias de melhoria da experiência do cliente, com foco no aumento da...
-
Customer Experience Manager
Há 2 dias
Porto, Porto, Portugal Transcom Tempo inteiroCompany OverviewWe are a global customer experience specialist providing consulting, customer service, sales, technical support, and collections services through our extensive network of contact centers and remote agents.We have 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global...
-
Customer Experience Specialist
Há 6 dias
Porto, Porto, Portugal Fedex Group Tempo inteiroFedEx is a leader in logistics and warehousing, fueled by innovation. As a Customer Experience Specialist, you'll play a critical role in delivering exceptional experiences for our customers.Your responsibilities will include:Developing research plans that align with business objectives, identifying key research questions, and selecting suitable...
-
Customer Experience Specialist
Há 3 dias
Porto, Porto, Portugal Phiture Tempo inteiroAbout PhitureAt Phiture, we are committed to delivering exceptional service to our clients and their customers. With a passion for innovation and a focus on excellence, our team continues to grow and succeed.Job DescriptionWe are seeking a skilled Customer Success Specialist to join our dynamic team in Porto. As the main point of contact for clients, you...
-
Customer Success Representative
Há 3 dias
Porto, Porto, Portugal Abroad Experience Tempo inteiroWe are an international company operating in the Rotterdam area, offering a unique opportunity for a French-speaking Sales Specialist to join our team. As a Customer Sales Executive, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to our success story. Our ideal candidate possesses strong...
-
Customer Experience Specialist
Há 9 horas
Porto, Porto, Portugal Tn Portugal Tempo inteiroAbout Us">Tn Portugal is a dynamic company dedicated to delivering exceptional service to its clients and their customers. Our team is passionate about innovation and excellence, driving success in a fast-paced environment.Job Description">We are seeking a skilled Customer Success Specialist to join our team. As the main point of contact for clients, you...
-
Customer Experience Specialist Role
Há 4 horas
Porto, Porto, Portugal Blu Selection Tempo inteiroAbout UsWe are a global leader in sales and customer service solutions, recognized for our expertise and innovative approach. Our team consists of talents from over 80 nationalities worldwide. As a key member of our international team, you will have the opportunity to contribute to our success and develop your career.Job OpportunityWe are seeking a highly...
-
Customer Service Representative
Há 3 dias
Porto, Porto, Portugal Abroad Experience Tempo inteiroAbout UsAt our client's office in Rotterdam, we're passionate about providing top-notch products and services to customers worldwide. As a key member of our Customer Service team, you'll play a vital role in helping us achieve our goals.
-
German Customer Experience Specialist In Porto
4 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroEmbark on a New Journey as a Customer Success Specialist Become part of a team that values creativity, teamwork, and adaptability in a fast-paced and dynamic environment.This could be the ideal next step in your careerAbout Us: We are committed to providing outstanding service to both our clients and their customers.With innovation at our heart, our skilled...
-
Porto, Porto, Portugal Fedex Group Tempo inteiroAbout Us:FedEx is a global leader in logistics, committed to delivering exceptional experiences for our customers. With a team of 530,000 passionate individuals, we strive to make a positive impact on the world.Job Summary:We are seeking a highly skilled Data-Driven Customer Experience Specialist to join our team. In this role, you will use advanced...
-
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroBecome a Data-Driven Customer Experience Specialist at Buscojobs Portugal and play a crucial part in shaping our company's success. In this exciting role, you will analyze customer data to identify trends, preferences, and opportunities for more precise targeting and engagement.About the Job DescriptionThis job description outlines the key responsibilities...
-
Customer Experience Specialist
Há 5 dias
Porto, Porto, Portugal Phiture Tempo inteiroAbout the Role: The Customer Service Agent is responsible for delivering exceptional customer experiences within Order Management, ensuring seamless flows of goods, information, and documentation. Key accountabilities include supporting customer operations, optimizing customer experience, and meeting contractual requirements.Main Responsibilities:Manage...
-
German Customer Experience Specialist In Porto
2 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroEmbark on a New Journey as a Customer Success SpecialistBecome part of a team that values creativity, teamwork, and adaptability in a fast-paced and dynamic environment.This could be the ideal next step in your careerAbout Us:We are committed to providing outstanding service to both our clients and their customers.With innovation at our heart, our skilled...
-
Porto, Porto, Portugal TN Portugal Tempo inteiroJoin our team as a customer experience specialist and take advantage of a unique opportunity to deliver exceptional experiences for our customers in a fast-paced cruise industry environment.As a customer experience specialist, you will be responsible for:Cross-selling or upselling cruise packages and associated productsProviding customer support for...
-
German Customer Experience Specialist in Porto
2 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroEmbark on a New Journey as a Customer Success Specialist Become part of a team that values creativity, teamwork, and adaptability in a fast-paced and dynamic environment. This could be the ideal next step in your careerAbout Us:We are committed to providing outstanding service to both our clients and their customers. With innovation at our heart, our skilled...
-
Customer Experience Specialist
Há 2 dias
Porto, Porto, Portugal Phiture Tempo inteiro**Company Overview**We are Phiture, a leading online booking platform for hostels. Our vision is to create a world where people can connect with others through unique experiences.As a Customer Service Executive at Phiture, you will play a crucial role in delivering exceptional customer experiences. You will be part of a dynamic team that is passionate about...
-
Customer Experience Designer
Há 3 dias
Porto, Porto, Portugal FedEx Group Tempo inteiroWe're seeking a talented Marketing Specialist to join our team at FedEx Group. As a marketer, you'll have the opportunity to make a lasting impact on our brand and customer experience.Company OverviewFedEx Group is a leader in the logistics and transportation industry, serving over 220 countries and territories worldwide. Our mission is to deliver...
-
Customer Experience Specialist
Há 8 horas
Porto, Porto, Portugal Tn Portugal Tempo inteiroAbout Us">Tn Portugal is a leading HR SaaS Consultant that specializes in multilingual markets. Our mission is to create multicultural environments and make the candidate's recruitment journey smoother and more enjoyable.">Job Description">We are seeking a skilled Greek Customer Advisor to represent a global brand in Lisbon, Portugal. As a Customer Advisor,...
-
Customer Sales Executive
3 semanas atrás
Porto, Porto, Portugal Abroad Experience Tempo inteiroCustomer Sales Executive - French - RotterdamOur client is an international company in the Rotterdam area.Responsibilities/TasksAs a Customer Sales Executive, you are an integral part of the Customer Service team. You will assist the department with reaching sales and retention targets, being in control of the daily workload and providing excellent...