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Data-Driven Customer Experience Specialist

1 semana atrás

Porto, Porto, Portugal Fedex Group Tempo inteiro

About Us:

FedEx is a global leader in logistics, committed to delivering exceptional experiences for our customers. With a team of 530,000 passionate individuals, we strive to make a positive impact on the world.

Job Summary:

We are seeking a highly skilled Data-Driven Customer Experience Specialist to join our team. In this role, you will use advanced analytics tools to drive business growth and enhance customer satisfaction.

Responsibilities:

  • Combine, analyze, and interpret data from various sources to provide a 360° view of the customer.
  • Support Customer Journey Mapping & Design by providing insightful data points and analytics.
  • Monitor the impact and effectiveness of initiatives to improve the customer experience.
  • Partner with internal teams to ensure a cohesive customer experience.

Requirements:

  • Expertise in data analysis tools and platforms such as SAS, Databricks, Adobe Analytics, SQL, Excel, and data visualization tools like Tableau or Power BI.
  • Strong analytical skills with ability to interpret complex data sets.
  • Excellent communication skills to effectively share insights with key stakeholders.
  • Able to work collaboratively with diverse teams across the organization.

What We Offer:

  • A competitive compensation package.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work environment.
  • The chance to work on exciting projects that drive business growth.