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About the Role: The Customer Service Agent is responsible for delivering exceptional customer experiences within Order Management, ensuring seamless flows of goods, information, and documentation. Key accountabilities include supporting customer operations, optimizing customer experience, and meeting contractual requirements.
Main Responsibilities:
- Manage bookings and report on updates
- Monitor supplier and network performance, including ocean carriers
- Report and act on supply chain exceptions
- Resolve internal and customer inquiries
- Provide alternative options to ensure a stable supply chain
- Manage shipment documentation, including AMS, VGM, and ISF submission
- Maintain regular contact with internal teams for updates and feedback
Requirements: A Bachelor's degree or professional education in logistics, 2-5 years of experience in the logistics industry and customer service, effective communication skills, ability to build relationships, open mind, flexibility, and willingness to work under pressure.
