Cash Management Specialist
Há 7 dias
Nestlé Business Services is at the heart of the Nestlé Group, providing Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals, passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
About the Role
We are currently looking for a Cash Collection Junior Specialist to join our Order to Cash (O2C) department. This role will involve managing due and overdue balances on customer accounts and maximizing On Time Payment for all customers.
Main Responsibilities:
- Ensure that sales ledger balances are accurate and up-to-date for all customer accounts
- Manage due and overdue balances on customer accounts, focusing on maximizing On Time Payment
- Notify Markets of any uncollectable debt risks and take steps to mitigate them
- Perform collection activities based on Market Collection Strategy
- Respond promptly to incoming collection concerns from customers and internal stakeholders
- Focus on delivering excellent customer service, ensuring good communication levels to identify and resolve problems on customer accounts
- Analyze and review KPIs on quality of services provided and present findings during Daily Operational Reviews (DOR's)
- Participate in identifying trends in KPIs (SLAs) and root cause analysis of mistakes/errors and problem solving
- Implement identified business and internal controls of Collections processes
- Review and propose updates to the Standard Routines as necessary, taking into account legal or process changes
Requirements:
- Degree in Business, Finance, Economics or similar preferred but not essential
- Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules)
- Intermediate English level
- Good computer skills, including Microsoft Office applications
- Good problem solving and analytical skills
- Positive Thinking, willingness to learn and Team Player attitude required
- Good Organization and Prioritization skills to be able to cope with a fast pace environment
- Strong work ethic and Respectfulness required
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