Strategic Operations Capacity Planner

Há 1 mês


Lisboa, Lisboa, Portugal Indie campers Tempo inteiro
About Us

Indie Campers is the leading campervan marketplace, committed to making road trips accessible to everyone. With its digital approach and customer-centric orientation, the company has developed a strong booking experience and high-quality road trips at affordable prices.

We've welcomed over 300,000 travelers from 169 countries, with more than one million nights rented through our travel platform. We offer a comprehensive array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

Our challenges are exciting and demanding, requiring top talent and motivation to be successfully pursued. We're growing our team and looking for professionals interested in pursuing this dream with us and joining our ever-developing journey.

The Role

As the Operations Strategy Specialist - Capacity Planning, you'll be an expert within a central team focusing on developing strategies related to capacity planning model design and process implementation. You'll drive operational results on availability and quality of the fleet, customer satisfaction, and operational efficiency.

You'll design strategies for capacity planning, scheduling, resource allocation, demand planning, efficiency reporting, and controlling mechanisms. You'll coordinate and implement projects related to these core capabilities, developing alternative resource strategies for operation sustainability and continuous capacity adjustment.

You'll be a subject matter expert within the organization, monitoring success and business results regarding the implemented strategies. Reporting directly to the Operations Strategy Director, this role requires deep integration with other central teams and regional/local operating structures.

Key Responsibilities

* Take ownership of creating, implementing, and refining capacity planning strategies and processes that drive excellent operations and continuously adjust capacity to operational needs.
* Develop and optimize complex models, such as the dimensioning model and scheduling model, to inform strategic decisions.
* Lead the design of operational processes, policies, and procedures executed at regional and local levels, ensuring they meet the company's operational targets regarding efficiency.
* Collaborate with regional directors and local teams to adapt and apply central strategies to specific regional contexts.

Requirements

* A degree in Business Management, Engineering, Economics, or a similar field.
* 6-8 years of experience in a strategic consulting firm or a strategic role within the operations department of a company managing physical assets or with a direct-to-final-consumer business model.
* Specialist knowledge of capacity planning and scheduling models.
* Passion for precision and data-driven decision-making.
* Advanced analytical skills, with the ability to analyze complex data and develop insights.
* Excellent communication and leadership skills, with the ability to convey complex ideas clearly and effectively.
* Proven experience in mentoring and developing junior team members.
* Fluency in English is required; additional languages are a plus.

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