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Resolution Specialist
Há 7 dias
- Provide expert technical support to customers via phone, email, or chat, resolving issues related to Aircall's platform and services
- Analyze and reproduce complex technical issues, working collaboratively with engineers and product managers to identify root causes and implement resolutions
- Develop and maintain comprehensive internal documentation, ensuring accurate and up-to-date information is available to support teams
- Collaborate with cross-functional teams, including sales, success, and marketing, to ensure seamless customer onboarding and support
