Process Optimization Specialist

Há 1 mês

Porto, Porto, Portugal Fedex Group Tempo inteiro

We are seeking a highly skilled Process Optimization Specialist to join our VISA team at FedEx Group.

About the Role

The successful candidate will play a crucial role in optimizing customs clearance processes and ensuring operational efficiency within the VISA system.

As a key member of the VISA team, you will collaborate with cross-functional teams to identify opportunities for improvement, develop innovative solutions, and drive continuous enhancement of the VISA platform.

Your Key Responsibilities

  1. Apply specialist knowledge to perform and review specific processes and procedures within the VISA system, supporting the achievement of divisional and corporate goals.
  2. Evaluate day-to-day updates, maintenance, and validation of the VISA system to ensure it meets internal customer requirements.
  3. Lead and participate in the design, development, and implementation of new or existing processes within the VISA platform.
  4. Coordinate complex, sensitive, or high-impact processes related to customs clearance and the VISA system.
  5. Perform audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied within VISA.
  6. Identify and investigate anomalies, issues, or variances in the VISA system to be addressed.
  7. Develop and maintain knowledge of relevant FedEx principles, processes, tools, and best practices related to customs clearance and VISA operations.
  8. Initiate, analyze, and work on projects that deliver business solutions through improved processes, including enhanced efficiencies and additional customer services within the VISA framework.
  9. Validate and complete accurate and timely reporting, compiling data from all relevant sources to prepare comprehensive reports on VISA performance and compliance.
  10. Identify risks and opportunities within key processes in the VISA system, sharing findings with management and contributing to the development of solutions.
  11. Ensure ongoing compliance with defined FedEx processes and procedures, relevant legislation, and external regulations related to customs clearance and the VISA system.
  12. Align and gain commitment to actions across teams and from different stakeholders, including customers, other functional departments, and vendors.

Your Skills and Qualifications

  • Degree or professional qualification in Business, Engineering, or a related technical field.
  • A minimum of 3-5 years of experience in planning and engineering, with a focus on clearance process optimization and business analysis.
  • Strong analytical and problem-solving skills, with the ability to interpret and apply complex data to drive business decisions.
  • Project management experience, with demonstrated skills in managing cross-functional teams, meeting tight deadlines, and tracking budgets.
  • Familiarity with customs clearance procedures, customs regulations, and automated systems that support clearance operations.
  • High degree of accuracy, precision, and confident decision-making.
  • Expertise in business process development, automation opportunities, and continuous improvement initiatives.
  • Proficient in tools such as Excel, MS Project, Word, AutoCAD, and PowerPoint to support planning and analysis tasks.
  • Excellent interpersonal, communication, and influencing skills, with a proven ability to work across different cultures and nationalities.
  • Results-oriented with a flexible, creative approach to problem-solving and a focus on driving continuous improvement.
  • Willingness to travel regionally to support operational needs and projects.

What We Offer

  • A competitive salary of $85,000 - $110,000 per annum, depending on experience.
  • An impact on business at a strategic level and exposure to middle and upper management.
  • A unique and challenging position in an innovative, international, and dynamic working environment.
  • A package of non-wage benefits, including medical care, life insurance, multisport benefits, and extensive learning resources.
  • Hybrid working policy, where team members have the opportunity to combine the benefits of working in the office and some days working from home.
  • Tuition Assistance Program.
  • Employee Assistance Program for employees and their families in difficult life situations.

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