French Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro
Customer Service Specialist for Vivino

Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. We're looking for a skilled Customer Service Specialist to join our French Customer Support team.

Responsibilities:
  • Provide exceptional support to app users and resolve customer and supplier queries regarding purchasing and delivery tracking through written and phone communication.
  • Offer solutions to customers to help them discover and buy wine in a fun, easy, and effortless way.
  • Provide world-class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure, and feedback.
  • Meet and exceed our service quality goals, compliance regulations, and productivity targets.
  • Create an amazing experience that people value and we're proud of.
  • Be responsible for following the direction of management and providing feedback.
Requirements:
  • Native or proficient level of French (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator, and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal
Benefits:
  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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