French Customer Service Representative
3 semanas atrás
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. We're looking for a skilled Customer Service Specialist to join our French Customer Support team.
Responsibilities:- Provide exceptional support to app users and resolve customer and supplier queries regarding purchasing and delivery tracking through written and phone communication.
- Offer solutions to customers to help them discover and buy wine in a fun, easy, and effortless way.
- Provide world-class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure, and feedback.
- Meet and exceed our service quality goals, compliance regulations, and productivity targets.
- Create an amazing experience that people value and we're proud of.
- Be responsible for following the direction of management and providing feedback.
- Native or proficient level of French (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator, and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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