Global Travel Experience Professional
Há 6 dias
We're seeking a seasoned Travel Consultant to join our Global Operations and Service team. As a key member of our fast-growing Travel Experience team, you'll play a crucial role in supporting our users' travel needs directly. Your expertise will help us deliver exceptional customer experiences and drive business growth.
Key Skills and Qualifications:
- 5+ years of experience in travel consulting, including air, rail, and hotel bookings
- 3+ years of experience with GDS (Sabre, Amadeus, or Galileo)
- Fluency in English – mandatory; additional fluency in French, German, Spanish, or Italian is a plus
- Background in contact center or customer-facing roles
- Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
About the Role
In this role, you'll be responsible for providing top-tier travel support via chat, calls, and emails. You'll maintain up-to-date knowledge on suppliers, destinations, and systems, and quickly assess customer needs, urgency, and preferences. You'll also accurately handle hotel, flight, car, and rail bookings, and guide customers in self-service options on the Navan platform and app.
What We Offer:
We're committed to creating a workplace culture that drives business results and fosters leadership and innovation. Our comprehensive benefits package includes generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.
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