Multilingual Service Desk Agent

Há 6 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Service Desk Agent Job Overview

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders. You will be responsible for resolving technical issues, escalating complex problems, and maintaining accurate records.

Key Performance Indicators
  • Resolution rate: 80%.
  • First Contact Resolution (FCR) rate: 70%.
  • Average handling time (AHT): 10 minutes.
What We Offer
  • Competitive salary.
  • Meal allowance on card.
  • Staff canteen with varied food options and river-facing balcony seating.
  • Well-rounded health and life insurance packages.


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